Refund policy

Eligibility

You may request a refund for your purchase within 14 calendar days of confirmed payment. This applies to the whole purchased pack, including a pack you activated while evaluating the app. Explain any technical issue if you want help, but a technical defect is not required to request a refund within that window. Mandatory consumer rights, including rights concerning non-delivery or defective software, are not limited by this policy.

How to request a refund

Contact support using the contact page with the email used for purchase, your order or Razorpay payment reference, and the purchase date. Do not include card details or full license keys. We verify that the request relates to your purchase before processing it. A support-assisted replacement is also available if the issue is a lost installation or replacement Mac.

Processing and payment method

Eligible refunds are initiated to the original payment method within 7 business days after we receive the necessary purchase information. After initiation, posting to your account depends on Razorpay and your bank or payment provider. Razorpay describes typical credit timing as 5–7 business days; some methods can take longer. We will provide the refund reference when available. We do not promise an instant bank reversal.

The refund covers the amount paid to us for the order. Currency-conversion differences and fees charged separately by your bank or payment provider are governed by that provider. We do not issue refunds to a different card or bank account as a substitute for the original payment route.

Effect on your licenses

A refunded order’s keys are disabled for future activation or online verification. Stop using and remove the app copies activated under that order. An offline receipt may remain technically usable until the Mac reconnects; that does not extend your right to use a refunded license. Refunds do not restore a used launch-offer place.

Canceled, pending or duplicate payments

Closing checkout does not prove that a submitted payment failed. Check the protected order status before paying again. If the launch offer fills before an authorization can be captured, no license is issued for that attempt and the authorization follows the provider’s reversal process. If you believe you were charged twice or paid without receiving keys, contact support with both payment references.

Contact

Seller: Raja Kumar. Business contact address: Whitefield, Bengaluru 560066, India. Website: https://gridynotch.dev. Support and privacy contact: [email protected].